Returns & Refund Policy
Here at La Curve 16-36 we are committed to providing quality products to our customers. If for any reason you are not completely satisfied with your purchase you can easily request a refund or exchange. Please read below a list of our conditions:
- You must make contact with our Returns Team within 14 days of receipt of purchase
- Items must be in original condition with all tags still attached
- The cost of returning the item(s) is your responsibility. We suggest you use a tracking option as we cannot recover or complete requests on lost parcels.
- If you request an exchange, there are no charges for your re-delivery. However, should you request a further exchange in relation to the same order/transaction you are expected to pay a flat rate of $5.00 for re-delivery.
- We will not process any refund or exchange until we have received your items at our office.
- Exchange value must be of equal or lesser value of the original item
- We cannot accept any returns or exchanges on any Underwear or Control-wear or Clearance items under $25.
- Refunds can take up to 10 days to process and will be refunded via the payment method used for your order.
To return products to La Curve please affix postage to your package and send it to the address shown on your invoice.
The Returns Team
31 Paroa Road
Please note: your postage charges on returns are not refundable. However, if you are returning an item for exchange (i.e. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel. All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.
However, if you do receive a product which is faulty, please don't hesitate to contact us at firstname.lastname@example.org to arrange free return delivery and an exchange or refund.